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Jamcracker is the world's leading provider of cloud brokerage and management solutions. The Jamcracker cloud solutions focus on improving the cloud implementation strategy, cloud life cycle management and operational excellence across enterprises and cloud brokerage houses. These solutions are offered in different packages that range from basic cloud cost management to more advanced and comprehensive multi-cloud management and cloud service brokerage solutions.
How these solutions work, and why they are different?
Jamcracker cloud management solutions go beyond basic multi-cloud management and address various challenges the organizations face while implementing cloud services.
Offered in easy to install and managed virtual appliances that can be easily upgraded from one package to the next, they provide a complete cloud brokerage and cloud management solution portfolio. Based on your business model and role as a business user, IT administrator, channel partner (VAR, SI or DMR) or service provider (Telco or MSP), you get to choose the most strategic option from the range of available cloud brokerage and management solutions. Unlike SaaS offerings available in the market, these packages provide peace of mind in terms of data privacy and customer account confidentiality and can be installed in public (AWS, Azure) or private clouds (VMware vSphere) environments.
Jamcracker Cloud Management Platform, Roles, Responsibilities
If you are viewing this page, you are currently using one of the appliance packages offered by Jamcracker and you would like to know more about the platform and its hierarchy.
What is Jamcracker Cloud Management Platform?
The Jamcracker Cloud Management Platform is a software product. The Platform consists of a multi-tenant, multi-tiered infrastructure that is designed to support the tiered channel distribution of services.
What is a Marketplace?
A Marketplace is essentially a catalogue containing a subset of all the services offered by a Service provider in the Master Marketplace.
A Marketplace is typically associated with a Master Reseller or Master Agent who resells the services defined and published by the service provider (owner of the marketplace/appliance) in the Master Marketplace. The Master Reseller or Master Agent may either offer services directly - through a Webstore, or recruit and manage their own set of reseller partners. These reseller partners will in turn offer services from the Marketplace to customers using their own custom branded Web stores.
Each Jamcracker Platform instance can contain one or multiple Marketplaces.
The Marketplace is created and administered by a marketplace administrator. The marketplace administrator is responsible for managing and publishing a catalogue of all services that comprise the marketplace. These are the services that will be made available for resale via resellers and their web stores or directly to a customer/end-user through a web store created by the marketplace administrator.
The key functions that a marketplace administrator will perform include:
1. Marketplace Management
2. Reseller/Web store Management
What is a Marketplace Admin Credential?
In order to access the marketplace, an admin profile shall be created and the details of the credentials will be passed over to you, via the appliance welcome email.Note: The credentials should be used with appropriate URLs as provided to you within the email. By logging in as a marketplace admin, you can create the required secondary admins
to manage the marketplace.
What is a Store?
A Web store is associated with a reseller and is essentially a branded catalogue of services selected by the reseller from the Marketplace and made available for purchase by customers. Each reseller web store can have multiple customer organizations registered and transacting from the same web store. The web store may be setup by the Marketplace owner i.e. the Master Reseller or Master Agent, on behalf of the reseller or by the reseller themselves.
The primary purpose of the web store is to provide a self-service portal that customers can use to browse the list of services offered by the reseller, view additional published information about each service including datasheets, whitepapers, discounts and any promotional offers. In order to purchase any services customers must register on the web store.
The Web store is administered by a reseller aka store admin or can be managed by the marketplace administrator as well.
What is a Store Admin Credential?
In order to access the store, an admin profile shall be created and the details of the credentials will be passed over to you, via the appliance welcome email.
Note: The credentials should be used with appropriate URLs as provided to you within the email.
With the provided credential, a store admin can perform store set up and manage the entire operations of the store. By logging in as a store admin, you can create the required secondary admins to manage your store.
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