CSB - Service Provider

Jamcracker is a pioneer in providing unified cloud brokerage and cloud management solutions for service providers around the globe.

Jamcracker Cloud Service Brokerage appliance is a Cloud Service Brokerage (CSB) virtual appliance for Service Providers including telcos, managed services providers and solutions integrators to offer cloud brokerage services to enterprise end users. Service providers can manage multi-cloud and cloud deployments including Amazon AWS, Microsoft Azure, Google Cloud Platform, IBM Bluemix, VMWare vSphere and OpenStack. This solution can be easily integrated to support enterprise ITSM, billing, ERP and identity systems including Active Directory and Active Directory Federation Service. Channel partners such as a SIs or VARs can further use APIs for integration with other 3rd party private clouds and billing systems.

Jamcracker CSB for Service Providers

  • Catalog of Pre-integrated Office 365 Services and other SaaS Services: You can instantly resell Microsoft cloud services to end customers under your Microsoft CSP Partner ID. The appliance is pre-integrated with over 40 Microsoft Cloud Services including O365, Enterprise Mobility Suite, Dynamics CRM, Exchange, Share-point, One Drive and Skype for business.
  • IaaS Services: The appliance supports the most popular public clouds like, AWS, Azure, Google Public Cloud & IBM Bluemix (formely SoftLayer). Your customers can add their existing accounts with these providers and manage their cloud resources from a single User Interface (UI). In the case of Azure, the appliance allows customers to sign up for a new account if they don’t have one. The appliance provides detailed cost analytic dashboard to your customers helping them manage their cloud costs.
  • Policy and Life-cycle Management: Your customers can manage their Virtual Machines (VMs) by creating policies to control resource usage based on set thresholds.
  • Multi-partner Support: The appliance enables you to cater to customer accounts from another CSP partner. Existing Microsoft customers can be easily imported from Microsoft partner center and billed by the appliance, using our comprehensive billing engine.
  • Managed Services Options: You can configure your Managed Services in the Services Catalog provided in the appliance, for customers to order your consulting, migration, 24x7 support and monitoring services as per their needs.
  • Order Management and Billing: You can provide a consolidated bill for all cloud services consumed by your customer. This gives your customer the simplicity of a single bill to pay, and a single point of contact. You, as the service provider or Partner, will retain control over margin.
  • Settlement Reports are also available for reconciliation with ISV invoices.
  • Analytic and Dashboards: Rich drill- down dashboards gives your customers the ability to track their usage of IaaS resources on various cloud environments. Download reports that provide granular details about the cost and consumption of different IaaS Resources.
  • Integration Support: API and CSV support is available for integrating with your in-house OSS/BSS systems such as Autotask, SAP, etc.
  • Payment Gateway Options: The appliance offers flexible payment options where your customer can choose their method of payment – via credit card or a pre-approved line of credit. The appliance offers PayPal and Braintree as default Payment Gateways and provides support for integrating with your own payment gateway(s).
  • Multi-Cloud Management Enterprise Appliances: This is also available for reselling to your customers. These enterprise appliances can be deployed and managed by you as a Managed Service Provider (MSP) for your customers at an additional cost. The price of the Appliance will be included in the consolidated bill.
  • Helpdesk: You can opt for our built-in helpdesk feature to support your customers.