Discounts

When a customer requests for discount, you must send a Request for Discount to your administrator. Once the request for discount is approved, you can issue the discount to your customer, who requested for it. Please note, that the discounts can be offered on the recurring fee or the setup fee only. As an administrator, you can request for discount on behalf of your customers, and pass it on to your customers.

Issue Discounts

When your request for discount is approved by your administrator, you can go ahead and pass it on to the customer who requested for it.

To issue discount, do the following:
  1. Log in to the marketplace using your administrator credentials.
  2. On the Store menu, click Order Management tab. The Order Management page is displayed.
  3. On the Order Management page, click the Modify icon against the order you want to request discount.
  4. On the Order Management page, click Modify next to the saved order for which you want to issue custom price. On the Edit Order > Item Details section, click the Issue Discount icon next to the service for which discounts should be issued.
  5. On the Apply Discounts window, you can view discount on the wholesale fee.
  6. If you want to issue discount on Setup Fee, select Setup Fee from the Setup Fee drop-down list. Enter the Setup Fee discount in the corresponding text box. If you want to issue discount on Recurring Fee, select Recurring Fee from the Apply Discount drop-down list. Enter the Recurring Fee discount in the corresponding text box. Click Apply. If the discount is calculated on the New Price then the new price is displayed in the Retail Price / Unit column or if the discount is calculated on percentage then the new percentage is displayed in the Special Price(%) column.
  7. The discount and margin percentage calculated is displayed in the respective columns. The Total Price column displays the total price for the term.
  8. Click Save to save discount. A confirmation window is displayed. You have to provide the date by when the discount should expire and description about the discount.
  9. On the Edit Order > Item Details page, click Save & Send Quotation.
  10. An e-mail notification is sent to the customer with the discounted recurring price. After availing the discount, the customer can place the order.

Request Discounts

To request for a discount on behalf of your customer, do the following:
  1. Log in to the marketplace using your administrator credentials.
  2. On the Store menu, click Order Management tab. The Order Management page is displayed.
  3. On the Order Management page, click the Modify icon against the order you want to request discount.
  4. On the Order Management page, click the Edit icon against the order for which you want to request a discount.
  5. On the Edit Order > Item Details page, click Request For Discount.
  6. On the Request Discount page, provide relevant comments in the Comments field.
  7. Click Send Request to send an e-mail request to your administrator.

    After the request is approved by your administrator, you can issue the discount for the order